Customer success stories are essential tools to show how your products or services make a difference in the real world. They can help build trust with potential customers. They can inspire existing customers to explore further. Yet, choosing between video and written formats can be challenging for customer advocacy professionals. Both have their own unique pros and cons. So, let’s explore when to use each and why.
Cultural differences impact international business. This is nothing new, isn’t it? So why did I decide to write this article? Well, when you work in a fully remote company spread around the world—as we proudly do in Wings4U—and manage your clients' global customer stories program, breaking down the invisible cultural barriers is not an option—it’s part of your job.
Effective communication and marketing strategies hinge on understanding and respecting cultural nuances, particularly when targeting diverse regions like Asia. Crafting customer stories tailored to the Asian market demands a thoughtful and customized approach to resonate with audiences and build trust. Let’s explore how to produce customer stories that are appreciated across Asia.
Topics: Productivity, B2B Marketing, Customer Advocacy
Want to make the most of your summer break for your professional development? We've rounded up the essential skills every Customer Advocacy Professional should focus on. Find out how these skills can prepare you for your next challenge or help you handle everyday tasks more effectively. Plus, we suggest some fantastic free online courses you will want to take advantage of!
59% of startup founders would rather watch a video than read text. Engaging, effective, and memorable video stories show real people and tell an inspiring story. This format is perfect for events, embedded or linked to from sales pitch decks, or as part of the prospects web journey.
Topics: Content creation, Customer Evidence, Storytelling
Customer evidence is at the intersection of all styles of stories: It is factual yet emotional, and reportive yet creative. In this article, we explore the intricate art of crafting compelling and authentic customer success stories, providing key pointers to enhance your storytelling prowess.
Topics: Content creation, Customer Evidence
As a customer marketing agency, we understand the significance of authentic video testimonials in showcasing the positive experiences of our clients. However, we've encountered challenges when receiving videos that we sadly had to dismiss due to poor quality. We've compiled a set of self-recording practices to address this issue and empower our clients to create impactful video testimonials effortlessly.
